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Company Information

Hume Travel Corporation

Ken Hume

President

1281 West Georgia Street

Vancouver

BC

V6E 3J5

Canada

1-604-682 7581

Company Profile

A Brief History� Hume Travel was founded in 1983 with the sole purpose of offering you the travel consumer superior customer service, travel selection, the best value and the lowest prices on travel and travel related products. Today Hume Travel has grown into one of Canada‘s largest independent travel companies. Our headquarters and Customer Care Call Centre is located at 1281 West Georgia Street, Vancouver (Right in the heart of the business district). The Ultimate Travel Shopping Experience With our world wide buying power and preferred partnerships with over 700 airlines, hotels around the world and almost all tour operators, Hume Travel can offer you the best deals in travel! Whether you‘re talking with one of our knowledgeable sales associates in our customer care center or on our web site, we can assist you in finding the best deals on Air Fares, Car Rentals, Hotels, Spa Vacations, Package Holidays, Rail Passes�! CUSTOMER CARE CALL CENTRE Hume Travel‘s call center is there to handle all your travel inquiries seven days a week 24 hours a day. A knowledgeable sales agent is ready to help you find the lowest price. From Vancouver to Melbourne, when you need to get there�The World is just a call away! CANADA‘S #1 ONLINE TRAVEL COMPANY Hume Travel was and remains a pioneer in the online travel industry. With our first site launch in 1994 to our present site(s) Hume Travel continues to lead the industry. By bringing together the best suppliers all in one place. Try our shopping for a flight, package holiday, hotel or car rental and see how easy it really is. CUSTOMER SERVICE Hume Travel‘s success has been built upon customer service. Contact us by phone or by e-mail and we promise to answer your questions and find travel services that you require in a quick and efficient manner. Phone us at (604) 682-7581, Toll Free (North America) @ 1-800-663-9787 or email us at holidays@Hume-Travel.com GROUPS, INCENTIVE & CORPORATE TRAVEL When booking group, incentive or corporate travel, Hume Travel has a dedicated team of travel experts to ensure that all your group‘s travel arrangements go smoothly. If you require group, incentive or corporate travel contact our Manager of Corporate Services - Barry Penner at (604) 682-7581 Ext.2222 or e-mail him at barry@Hume-travel.com Hume Travel INFORMATION If you would like any additional information concerning Hume Travel or advertising information on our site, please contact Grant Hodgson, Vice-President of Operations at (604) 682-7581 Ext.218 or e-mail him at grant@Hume-Travel.com Hume Travel offers free weekly travel sell-off sent to you via fax or email - so you never miss a deal. If you sign up online, you could win Hume Travel Cash each month and we‘ll also send you our travel newsletter, filled with late-breaking news that every traveler should know. ----------------------------------------------------------------------------------------------- Our on-line service provides full booking abilities for our clients and all the features and services shown below. Bookings are risk-free - we check everything for lower options and better rates before you have to commit for payment. What a deal! Reservation System - Through the world‘s most advanced reservation system, AMADEUS, we have more direct access to airlines, hotel chains and car rental companies than agencies relying on any other system. Lowest fares - Guaranteed Fare Assurance is an automated fare-checking system that monitors changes right up to flight time to guarantee the lowest fare. Waitlist Clearance - Waitlist Assurance monitors reservations cancelled anywhere in the world, and automatically confirms our waitlisted reservation. Hume Travel exceeds the industry standard for clearing waitlisted flights. Preferred Seat Assignment - Seat Assurance monitors all seats that exist on any flight. Should your preference - for example, an aisle seat not be available, Seat Assurance will advise us when anyone cancels a booking for an aisle seat for your flight. Charter flights/Net fares - Hume Travel employs dedicated agents to monitor and book all charter and net fare flights. By dedication we are able to provide superior service in this area. International Rate Desk - If international travel calls for more than one stop in more than one country, these files are queued off to a sophisticated pricing desk. Most reservations come back with average savings of between 5 and 20%. Hotel Programs - Hume Travel subscribes to 4 preferred corporate hotel programs, more than most agencies. We do this to secure not only the lowest rates at over 150,000 hotels worldwide, but to offer value added services such as complimentary amenities, upgrades and block space during sold out periods. Car Rental Programs - Hume Travel offers some of the most competitive corporate and preferred rates with all major car rental companies. Client Profiles - Hume Travel maintains a secure, computerized profile system, providing a vast array of personal information to suit corporate and individual needs, including seat selection, mileage numbers and hotel/car preferences. Training Seminars - Hume Travel works with each corporate account and holds regular travel planner training seminars either at the account‘s office or at Hume Travel‘s office. Ticket Delivery - Document delivery is provided in the Vancouver area. Some service fees apply when bookings are not made on-line. When bookings are made on-line - delivery by mail is free or we can arrange delivery for $10 per packet. Special arrangements can be made for document delivery anywhere in the world via Federal Express. Refunds - Hume Travel processes refunds the same day they are received and refund slips or credit notes are issued within 24 hours of receipt of unused tickets. Emergency Reservation Service - Hume Travel‘s 24 hour emergency service - Global Privilege - connects Hume Travel clients from all over the world. Any country that has AT&T calling abilities is part of the system - presently over 60 countries worldwide. This complimentary service provides immediate assistance with trip interruption and last-minute changes in airline, hotel or car bookings, for domestic and international travellers. It also offers an advanced luggage tracking system, electronic voice messaging worldwide, and a lost credit card registry. Travellers‘ Toolbox Check your Flight Track Your Flight Passport Info. Entry Visa Info. Airports Weather World Time Destination Info. City Guides Subway Maps Events Calendar Newspapers Phrasebook Currency Converter Conversion Tables Health Canada Travel Health Travel Advisories Airline Rules Before You Leave

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