Frequently Asked Questions

What do I gain by joining 1Point Commerce‘s Network?

1Point Commerce enables member companies worldwide to negotiate trade deals online and then to complete those deals off-line with the help of established professionals in the country in which they are doing business. Our dynamic negotiations method replaces face-to-face negotiations, closes the gap between buyers‘ offers and sellers‘ counter-offers and helps our members increase sales. We provide a global network of supporting services that allow buyers and sellers to complete trade deals with confidence. Our Network of Representatives, Associates, and Traders is the first global e-corporation that is available for any company to use as its own.

How do I apply for membership?

On the home page, click on the "Register" button. A new page will open. After you click on the "Apply for Membership" button, the membership agreement page will appear. If you accept the membership agreement, click on the "I agree" button. The membership application page will appear and you can start entering your company information. After the information is entered and you click on the button “Apply For Membership”, you will be asked to make your payment using one of our approved methods of payment. Your membership starts when 1Point Commerce verifies and activates your membership, after receiving your payment.

How do I log-in to my account?

On the homepage, click on the "Login" button, type in your 1Point Commerce ID and your Password and click on the 'Login' button. Your Password is case sensitive (capital letters, lower-case letters, and numbers). Any capital letter used initially for your password must be typed in the same manner as in your membership application. To make sure you logged in correctly, check 'My Options' in the top menu bar. If you can see a menu on the left starting with the tab 'Your Profile", then you have logged in correctly.

How do I add a product?

On the 'My Options' page, choose the 'Products for Sale' tab on the left-hand menu.

Fill in the “Add Product for Sale” form. Make sure you enter the information required for each field; some fields are numeric and will only accept numerical entries.

You can add up to twenty pictures for each of your products FREE of charge. In the “Add Product Pictures” section, click on the “Upload a file” button and add your product pictures. Your product pictures must be stored on your computer and be in either .jpg or .gif or .png format.

How do I edit existing products?

On the 'My Options' page, click on 'Your Products' tab on the left-hand menu. You will see a list of your products. Click on the pencil icon next to the product you want to edit. The product form will appear and you can start editing your product information.

How do I edit my membership information?

On the 'My Options' page, click on the 'Your Profile' tab on the left-hand menu. Your Business Profile form will appear and you can start changing the information about your company. After you modify the information, click on the “Update” button at the bottom of the form to save the changes.

How do I search for Products/Services/Tenders?

In the search toolbar located just below the logo, use the fields provided to select the Region, Country, Type of product to which you would like to limit your search and the Code/Keyword with which to refine your search and then click on the “Go” button. Please note that some items may fall under more than one code number.

What is the distinction between the two search results categories (Naics and Harmonized)?

Both categories contain the same results, but we have divided them into these two separate categories for each of use. The North American Industry Classification System (Naics) is the standard used by Federal statistical agencies in the United States in classifying business establishments for the purpose of collecting, analyzing,and publishing statistical data related to the U.S. business economy. The Harmonized Commodity Description and Coding System (HS) of tariff nomenclature is an internationally standardized system of names and numbers for classifying traded products developed and maintained by the World Customs Organization (WCO).

How do I Negotiate on Products/Services/Tenders?

To negotiate on products, click on a product description to see complete details. In the product detail page, click on the 'Negotiate' button at the top of the page or scroll down the product description page to see the Negotiation Form. You can type in the 'Quantity' and 'Price' and send your negotiation. If you need more information about the product listed before you send your negotiation, clear the values in the 'Quantity' and 'Price' fields, then type in your question about the product in the text box provided and click on the 'Send Negotiation' button.

When the other party replies to your negotiation 1Point Commerce will send you an email to notify you and you will log in to see the negotiation message on the left-hand menu in the tab “Your Negotiations”. You can counter offer or accept the offer by clicking the corresponding buttons. When both parties accept the offer, the negotiation is considered complete and the parties are free to continue with the deal offline to organize the payment, transportation of the goods, etc.

Can other buyers see the offers I submit in a Negotiation?

No, all of your negotiations are completely private and discreet. No other buyers can view the offers you submit during a negotiation.

How do I counter and/or accept offers?

If you receive an offer on your Product(s)/Service(s), you will receive an e-mail message to check your negotiation page. Log in using your 1Point Commerce ID and password, go to My Options and click the 'Your Negotiations' tab on the left-hand menu. You will see an offer (or more information is required before submitting an offer) on your product. You can review the offer, counter or accept by clicking the button corresponding to your decision. Once the offer is accepted, it has to be confirmed by the other party. As soon as the other party confirms acceptance of the offer, the offer is now "Accepted and Confirmed". Both parties can now proceed to complete the transaction as described in the "Confirmed Order" page.

How do I view my negotiations?

On the 'My Options' page, click on the 'Your Negotiations' tab on the left-hand menu. The negotiation page will appear with all your negotiations. Please, print this page for your records.

Additional trouble shooting

If you do not see a product you posted, please go to My Options, click the 'Your Products' button. A list of your products should appear. Check to see if the product is listed. If the product is listed, click on modify (a pencil icon). Check the effective date at the bottom of the page. If you set the effective date in the future, the product will not show until that date. Please take into consideration that the server date is set on GMT - 8 Hr.

Sometimes you may experience some difficulties in saving products. This is mainly related to the speed of your Internet connection. Try closing other running programs or re-connect to the Internet. If you still experience problems in posting products, send us an e-mail with your 1Point Commerce ID to Support@1commerce.com

If you have other questions, please, send your questions to Support@1commerce.com